At ATD Technologies we understand that customer satisfaction depends not only on how the product works when you first use it, but how well it performs over time. Having developed strategic partnerships with some of the world’s best manufacturers, we realise that products provided should stand the test of time, however there are instances where products fail.

We understand that these instances are frustrating and inconvenient, however rest assured ATD Technologies will work to minimise any inconvenience.

Service

Our state of the art repair facilities in Sydney and Melbourne are designed to provide you with quick and efficient service for your repair and warranty issues.

ATD Technologies is committed to offering comprehensive and efficient after sales support to all its customers for telephone headset, handset and associated products whether provided by ATD Technologies or from any other source.

Warranty

ATD Technologies will replace products returned due to defects in materials and workmanship as designated by each manufacturers warranty terms.

All products provided by ATD Technologies are covered by the manufacturer’s warranty.  The terms of warranty vary from manufacturer to manufacturer.

In the event your product does not perform to the standards outlined by the manufacturer, simply return the product to ATD Technologies for quick, efficient diagnosis and friendly response. In most instances we will ship a replacement product within one working day (subject to availability) after we received your returned product and have verified that your product is under warranty.

Warranty Claim and Non-Warranty Repair Procedure

1. The faulty product must be returned by the customer or dealer to our Sydney or Melbourne service centre attaching the completed warranty claim form that can be downloaded by clicking on the following link. (Click here)

2. If the product is out of warranty, we will provide you with a written quotation with the cost of repair.

3. Supporting information such as original purchase or payment documentation is required to establish the warranty claim.

4. The repaired or replaced unit will be returned to you directly by ATD Technologies.